Privacy Policy

We understand that your privacy is important to you, and we are committed to protecting it. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website or use our services.

What Personal Information Do We Collect?

We collect the following types of personal information from you:

Contact information: 

This is information you elect to provide – it can include your name, email address, and phone number.

Information about your visit to our website: 

This includes your IP address, browser type, and operating system.

Information about your use of our services: 

This includes the types of services you use, the pages you visit, and the actions you take on our website.

How Do We Use Your Personal Information?

We use your personal information for the following purposes:

To provide you with our services: 

We use your contact information to contact you about your case and to provide you with updates on your case status. We use information about your visit to our website to improve our website and to provide you with more relevant content. We use information about your use of our services to help us provide you with better service.

To communicate with you: 

We may use your contact information to send you marketing materials, such as newsletters and email alerts. You may opt out of receiving marketing materials at any time by clicking the “unsubscribe” link at the bottom of any marketing email.

To protect our rights: 

We may use your personal information to protect our rights and property, to enforce our terms of service, and to comply with laws and regulations.

Who Do We Share Your Personal Information With?

We may share your personal information with the following third parties:

Our service providers: 

We may share your personal information with our service providers, such as our website hosting provider and our email marketing provider. These service providers help us to provide our services and to operate our website.

Other third parties: 

We may share your personal information with other third parties, such as law enforcement agencies or other government agencies, if we are required to do so by law or if we believe that sharing the information is necessary to protect our rights or the rights of others.

How Do We Protect Your Personal Information?

We take steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These steps include:

Physical security: 

We store your personal information in secure facilities.

Technical security: 

We use security measures, such as firewalls and encryption, to protect your personal information.

Employee training: 

We train our employees on the importance of privacy and how to protect your personal information.

Your Rights

You have the following rights with respect to your personal information:

The right to access your personal information: 

You have the right to request access to your personal information. We will provide you with a copy of your personal information in a format that is easy to understand.

The right to correct your personal information: 

If your personal information is inaccurate or incomplete, you have the right to have it corrected.

The right to delete your personal information: 

You have the right to request that we delete your personal information. We will delete your personal information, unless we are required to keep it for legal or business purposes.

The right to object to the processing of your personal information: 

You have the right to object to the processing of your personal information for certain purposes, such as marketing.

The right to withdraw your consent: 

If you have given us consent to process your personal information, you have the right to withdraw your consent at any time.

Opt-Out Options and Mobile Information

Opt-Out Options

We are committed to providing you with control over how your personal information is used. If you choose to limit or stop certain types of data processing or communications, you may do so through the following options:

• Email Marketing: You may opt out of receiving our marketing emails by clicking the “Unsubscribe” link included at the bottom of each email. If you prefer, you can also contact us to request removal from our mailing list. Please allow up to 10 business days for us to process your request. Even if you opt out of marketing emails, we may still send important transactional or service-related communications, such as account notifications or security alerts.

• Text Messages (SMS): If you have opted in to receive text message alerts or marketing messages, you may unsubscribe by replying “STOP” to any message you receive. You may also contact us for assistance. Standard messaging and data rates may apply.

• Push Notifications: To stop receiving push notifications through our mobile app, you can adjust your preferences in the settings section of your device or within the app settings itself.

• Cookies and Online Tracking: You can manage or disable cookies and other tracking technologies by adjusting your browser settings. Additionally, we may offer tools on our website (such as a Cookie Preference Center) that allow you to accept, reject, or customize cookies. Keep in mind that disabling cookies may impact certain website functionality.

• Interest-Based Advertising: We may work with third-party advertising partners to display personalized ads based on your interests. You can opt out of interest-based advertising by resetting your mobile advertising ID, enabling “Limit Ad Tracking” on iOS, or “Opt-Out of Ads Personalization” on Android devices. You may also visit industry opt-out platforms, such as the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI).

• Other Communications: If you receive communications such as phone calls or direct mail that you wish to stop, you can contact us and request to be removed from such communications.

You have the right to opt out of receiving marketing communications from us at any time by:

SMS: Replying “STOP” to any SMS message you receive from us. Email: Clicking the “unsubscribe” link in any email you receive from us. Account Settings: Updating your preferences in your account settings on our website. More on mobile information usage, collection, and privacy

Our SMS program provides updates, notifications, and promotional messages related to our services. By subscribing to our SMS program, you consent to receive SMS messages at the phone number provided. Message frequency may vary based on your interaction with our service.

We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. Additionally, all the categories of personal data mentioned above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.However, we may share your data with trusted service providers who assist us in operating our SMS program, provided they agree to keep your data confidential and use it solely for the purpose of providing services on our behalf.

You have the right to access, correct, verify, or remove your personal information at any time. To manage your information, please contact us.

Opt-Out Option: If you wish to opt-out of receiving SMS messages, you may do so at any time by replying “STOP” to any of our messages or by contacting us directly. Opting out will not affect your other interactions with our services.

Please note that opting out of certain communications or data collection processes may impact your ability to use some of our services or receive important updates.

Mobile Information

When you access our services via a mobile device (such as a smartphone or tablet), we may collect and process specific types of mobile-related information. This may include:

• Device Information: Details about your device, such as its make, model, operating system version, language preferences, and browser type.
• Unique Identifiers: Device identifiers, such as the Advertising ID (AAID for Android or IDFA for iOS), which are used to provide personalized content and advertisements.
• Geolocation Data: If you allow location tracking, we may collect precise or approximate location data (via GPS, Wi-Fi, Bluetooth, or other technologies) to provide location-based services, such as finding nearby stores or offering personalized recommendations.
• App Usage Data: Information about how you interact with our mobile app, including which features you use, how often you use them, and crash logs to improve app performance.
• Network Information: Details about your mobile network, such as your carrier name, IP address, and connection type (e.g., Wi-Fi, LTE).

Managing Mobile Information

You have the ability to control or limit the collection of mobile information by:

• Adjusting Device Permissions: You can manage permissions for location tracking, push notifications, and other mobile data collection features within your device settings. For example:
  • On iOS: Go to Settings > Privacy to modify location services and other permissions.
  • On Android: Go to Settings > Privacy or Apps & Permissions to adjust app access to your information.
• Resetting Advertising Identifiers: To opt out of personalized ads, you can reset your device’s advertising ID or enable options such as “Limit Ad Tracking” (iOS) or “Opt Out of Ads Personalization” (Android).
• Disabling Location Services: You can turn off location tracking at any time through your device’s location settings. Keep in mind that disabling location services may limit features that rely on this data, such as location-based offers or navigation assistance.
• Uninstalling the App: If you no longer wish to share any information collected through the app, you can uninstall the application from your device.

Third-Party Mobile Services

Our mobile app may integrate with third-party services (e.g., analytics providers, advertising networks, and payment processors) that collect information to enhance user experience, deliver personalized ads, or analyze usage trends. We encourage you to review the privacy policies of these third parties to understand how they handle your data.

How to Contact Us

If you have any questions about this Privacy Policy or about your personal information, you can contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you by posting a notice on our website.

This Privacy Policy is effective as of 7/10/2023